FAQ｜GRANBELL HOTEL KYOTO

Category
Your Stay
Reservations
Payment
Others

Your Stay

Can I check in early?

We don’t usually offer early check in, however, it may be possible depending on availabilities. Please contact the hotel for details.

Can I Check In after midnight?

Yes, you can check in after midnight. Please inform us of your desired check in time prior to your arrival.

Can I do late check out?

Late check out is available until 1pm at a fee, depending on your reservation and room availability.
*If you check out after 1pm, you will be charged for an additional night.
To extend your check out time, please contact the front desk in advance.

Does the hotel have a curfew?

The hotel does not have a curfew. Our front desk is available 24 hours.

Do you have non-smoking rooms?

All rooms in the hotel are non-smoking rooms. If you would like to smoke, there is a smoking area on the 1st floor.

Do you allow smoking on property? In the rooms?

All rooms of our hotel are non-smoking rooms, but we do have a smoking area on 1F.

Do you have connecting rooms?

Unfortunately connecting rooms aren’t available.

Do you provide a baby crib (bed)?

Unfortunately, there are no cribs available.

Can I keep the same room for a few days?

Please inform us in advance, and we will make special arrangements. It may not be available depending on availabilities.

Can minors stay in a room without adults parents?

Yes, minors may stay in a room without adults parents. However, you will be required to submit a parent consent form. Please contact the hotel for instructions on how to do so.

Reservations

How far in advance do I need to make a reservation?

We have no rules about advance reservations. However, we recommend making reservations in advance as we offer Advance Purchase Rate.

Does the hotel have a waiting list?

We do not offer waiting lists. Please contact us directly by phone or email to get the latest updates on room availability.

Is there a cancellation fee?

You will be charged 20% of your reservation price if you cancel the day before, 80% will be charged the day of your reservation, and 100% will be charged if you do not show up at the hotel.

How do I cancel a reservation?

Please click here for confirmation, change and cancellation of reservation details.

Payment

Will children be charged?

Children under the age of 6 who do not require an additional bed will not be charged. Children over the age of 6 will be charged as an adult.

Does my reservation price include consumption tax and service charges?

Yes, consumption tax and services charges are included in your total reservation price.

When will payment be completed?

Payment for your stay will be completed when you check in. If someone other than the guest who is checking in is responsible for the payment, they will need to complete the payment in full prior to the guest’s check in. Please contact the hotel in advance if you have any further questions.

What credit cards do you accept?

We accept VISA / JCB / MASTER / AMEX / UC / DC / NICOS / DINERS / GINREN. If you are unsure if you are able to use your card, please contact the hotel in advance for clarification.

Others

Is there the Money Exchange?

We located 24-hour Money Exchange on the first floor in front of lounge.

Does the hotel offer wheelchair-accessible rooms?

Yes, the hotel is wheelchair friendly. We have a universal twin room which is completely wheelchair accessible.

Does the hotel have luggage storage?

Yes, we will keep your luggage at the front desk prior to your check in and after you check out. Please contact the front desk if you would like us to hold onto your luggage.

Can I send packages to myself at the hotel?

Yes, we can receive packages sent from within Japan and overseas at the hotel. However, we do not accept packages which require payment on delivery. Please make sure all packages you send to the hotel are pre-paid. On the shipping label, please write the reservation name of the guest at the hotel, reservation dates, reservation confirmation number and address the package to “reception”.
*We do not handle chilled, frozen, or hazardous products.

Can I send packages to other locations in Japan from the hotel?

Yes, we can help you send packages to other locations in Japan. Please contact the front desk for assistance.
*We do not handle chilled, frozen, or hazardous products.

Can I send packages overseas from the hotel?

Unfortunately we cannot help with international shipping. The nearest post office from our hotel is Kyoto Gion Post Office (https://goo.gl/maps/G15fqWprPqJ2), which is open during weekdays from 9am to 5pm.

Is there breakfast at the hotel?

Yes, we have breakfast from 7am to 11am (last order is at 10:30am) at the hotel. To confirm whether your reservation includes breakfast, please ask the front desk. You are able to add breakfast to any reservation for 1,980 yen (sales tax) per person.

What are the parking options at the Hotel?

Unfortunately, we have no parking. The nearest public parking from the hotel is about a 4 minute walk, located here: https://goo.gl/maps/ouXY7GorFi82.

Are English TV channels available to watch in the room?

Yes, we provide an apple TV in each room. ABC News is available through the Apple TV.

Is there a “Lost and Found” at GRANBELL HOTEL KYOTO?

Lost items may be discarded after then if there is no inquiries within 1 month.
Valuables such as cash ,valuable securities and precious metals are handled according to the law and regulations.
Please note that if food and beverage are left behind after check out, they may be disposed on the day.