There is no set booking period, but we offer special discounts like early bird rates. Please check the hotel’s plan details for more information.

Yes, you can. Please let us know when making your reservation. However, depending on room availability, we may not be able to accommodate your request, so please understand in advance.

Yes, minors may stay in a room without adults present.
However, you will be required to submit a parent consent form.
Please contact the hotel for instructions on how to do so.

Our hotel is a non-smoking facility. Smoking is allowed only in designated smoking rooms on the 3st and 5th floors. Please be aware that if smoking or the presence of cigarette butts is detected in the guest rooms, a cleaning fee and compensation for room damage will be charged.

It is possible. Please contact the hotel in advance with your expected check-in time if you have a reservation.

We don’t usually offer early check in, however, it may be possible depending on availabilities. Please contact the hotel for details.

The standard checkout time is 11:00, but an extension until 13:00 is available for an additional fee. Please contact the front desk in advance if you wish to extend your checkout time. Please note that if the extension exceeds the maximum time, a full night's charge will apply.
*Checkout times may vary depending on the accommodation plan.
*Extension requests may not be accepted if the hotel is fully booked. Thank you for your understanding.

The hotel does not have a curfew. Our front desk is available 24 hours.

We do not accept waiting lists for cancellations. We kindly ask that you check availability by phone or online regularly.

Cancellations are accepted. According to our hotel's terms and conditions, cancellation charges are 20% of the room rate for the day before, 80% on the day of, and 100% for no-show. Please note that cancellation policies may vary depending on the plan. Kindly check the details of your reservation plan.

For reservation confirmation, modifications, or cancellations, please proceed here.

Yes, breakfast is available. However, it may vary depending on the plan, so please check the details of the hotel’s plan.

Yes, the displayed rate includes both service charges and taxes.

The accommodation fee should be paid at the front desk during check-in. If someone other than the guest is making the payment, it must be completed before check-in. Please contact the hotel in advance to arrange this.

We accept VISA, JCB, Mastercard, AMEX, UC, DC, NICOS, Diners Club, Discover, and China UnionPay. For other cards, please contact the hotel.

We accept Rakuten Pay, PayPay, d Payment, au PAY, Merpay, Ginko Pay, WeChatPay, AliPay, Bank Pay, and Atokara. For other QR code, please contact the hotel.

Children aged 6 years (preschoolers) can stay for free when sharing a bed with an adult. Additional charges apply for children of elementary school age and older.

The hotel is not fully barrier-free, but we offer an Universal Queen Room designed for wheelchair users, ensuring a comfortable stay.

We can store your luggage at the front desk. Please inform us upon your arrival or departure. We can also store your luggage after check-out, but please pick it up on the same day.

Yes, it is possible. Please note that we do not accept cash-on-delivery shipments, so payment must be made at the time of dispatch. When sending your luggage, please make sure to include the following information on the delivery slip: "Reservation Name (Guest's Name)," "Check-in Date," and "Reservation Number." Send the package to the front desk. Additionally, please notify the hotel in advance if you are sending luggage.
*Please note that we cannot accept refrigerated or frozen items.

We are unable to ship items overseas. Thank you for your understanding.
The nearest post office from our hotel is Ginzanishi Post Office (https://maps.app.goo.gl/93qQjx13tp3f9Yh7A), which is open during weekdays from 9:00 a.m. to 5:00 p.m.

We do not have baby cots available. We apologize for the inconvenience.

There is a multi-level parking garage located in our hotel. Please refer to the following for the usage fee and vehicle size.

For hotel guests:
3,000 yen (tax included) per night
Available from 14:00 on the day of check-in to 12:00 on the day of check-out access

Vehicle size
Standard car: Length 5.3m × Width 2.05m × Height 1.55m or less
Capacity : 15 units
For more details about the parking, please see here.

*Parking of motorcycles is not allowed.

The parking lot is exclusively for hotel guests and requires a reservation.
Please make your reservation by contacting us via the hotel's main email （ E-mail:ginza@granbellhotel.jp ） or by phone（ +81-3-6263-8935 ）.
If the parking lot is full, please use nearby coin-operated parking facilities.

Lost or forgotten items will be kept for up to one month. Items that are not claimed within one month will be disposed of. For cash, securities, and valuables, we handle them according to applicable laws. Additionally, perishable items such as beverages and food will be disposed of on the same day.